Travel Freedom (part of Peterpans Adventure Travel and Backpackers World Travel) is committed to providing you with the best possible customer service experience. Travel Freedom is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future Travel Freedom customer support features you are required to submit personally identifiable information. This may include but not limited to name, email address and phone number.
Sharing of your personal information
We use a number of external companies to provide the tours and activities we offer. Those companies will be permitted to obtain only the personal information they need to deliver the service. Travel Freedom takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Travel Freedom reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
Travel Freedom have over 20 years experience helping travellers and locals explore some of Australia's greatest highlights and unique locations! We have helped over 1.8 million travellers plan and book their dream holiday so you can be sure you're booking with the best!
We offer a price beat guarantee on all of our tours and activities. If you find a cheaper price elsewhere for any comparable tours or activities, let us know and we will beat it! You can relax knowing that you're getting the best deal all while experiencing the best tour available.
Every booking made with Travel Freedom is handled by real people, who are available 7 days a week to answer any enquiries you may have about our tours! Our live chat, email, and phone contact options make it easy for you to speak to us about any questions you might have.